Connect with your Customers
Chatbots for Direct Marketing, Engagement and Ordering
Whats changing, and why should resturants consider a chatbot?
Diners have a new definition of convenience and restaurants need to respond!
The focus on mobile has sharpened as digital technology influences behavior in all phases of the consumer journey - discover, search, locate, buy, and post-purchase. A responsive strategy that engages customers directly helps sustain profitable sales and build market share.
Recent years have witnessed the rise of 3rd party digital aggregators at the cost of brands whose competitive advantage, in controlling the customer experience and capturing customer data, has slowly chipped away.
New technologies such as chatbots that combine the potential of social media, messaging, artificial intelligence over text and voice interfaces can help lower the barrier to drive direct customer engagement and regain some of that lost ground.