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TAMPA OFFICE
2002 E 5th Ave. Suite 108 
Tampa, FL 33605
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Multi-channel Chatbots 
for Direct Guest Engagement and Revenues

The Shift.

Whats changing, and why should hotels consider a chatbot?

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Guest demographics are changing and so are the expectations. Tech savvy guests look forward to personalised experiences and on-demand services. Their preferred way to connect with the world is through SMS, Facebook, Messenger, Instagram and Slack. Other mobile apps are increasingly taking a back seat.
 

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Hotel bookings made through OTAs continue to come at a cost, both literally and figuratively. On the other-hand AirBnB has altered guest expectations on a fundamental level. In the backdrop of rising labour and marketing costs, hotels are now being forced to innovate with speed and agility.
 

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Experienced hoteliers know that engaging guests directly has its benefits ranging from personalization to driving loyalty, positive reviews and ultimately more revenues. Agile technologies, such as Chatbots, are significantly effective at reducing friction, improving guest experience and convenience.

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The Solution.

An end-to-end guest experience management platform

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Booking & pre-stay

Help your guests discover the information quickly. Whether on your website or using the Facebook messenger app. 

During their stay

Provide an easy way for your guests to stay connected with your hotel. Let them communicate with the hotel staff, either voice (Amazon Alexa) or text (Facebook Messenger.) 

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After their stay

Reach-out to your guests for their feedback. Keep a communication line open. Provide bring back offers or coupons that they can share with friends.

Key features.

FAQ Automation

Reach-out to your guests for their feedback. Keep a communication line open. Provide bring back offers or coupons that they can share with friends.

Multilingual

Supports all popular global languages. Guests can choose to interact in a language of their choice.

Online Check-in/out

Reach-out to your guests for their feedback. Keep a communication line open. Provide bring back offers or coupons that they can share with friends.

Multi-property

Single chatbot to take care of all properties belonging to a brand.

Welcome pre-arrivals

Reach out to guests prior to arrival. Share information. Help them with their queries and concerns.

Up-sells & Promotions

Suggest room up sells and hotel offers when guests are most like to purchase.

Request Management

Convenient for in-house guests to order

Feedback & Reviews

Be pro-active and resolve issues before they arise.